Arrangements for handling complaints from parents of children with special educational needs or disability (SEND) about a school’s support are within the scope of the GLT Complaints and Resolution policy. Such complaints should first be made to the special educational needs coordinator (SENDCO). Complainants will then be referred to the Complaints and Resolution policy. Our school’s SEND policy and information report includes information about the rights of parents of children with disabilities who believe that a school has discriminated against their child.
Complaints about services provided by other providers who use school premises or facilities should be directed to the provider concerned.